Elevating Luxury, Redefining Management

 

Terms and Conditions

In using our website and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the Terms & Conditions of Service set out below (including the privacy statement).  These pages, the content and infrastructure of these pages, and the online reservation service provided on these pages and through the Hecht and Hecht Property Management Curacao B.V. website (the “service”) are, operated and provided by Hecht and Hecht Property Management Curacao B.V. (“H&H”) and are provided for your personal use only, subject to the terms and conditions set out below. Your use of the H&H website and these terms are also governed by the Website Terms of Use, which are incorporated herein by reference.

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Hecht and Hecht Property Management Curacao B.V., through its website, advertises vacation rentals for reservation, and through which visitors to the website can make such reservations. From the point at which you make your reservation, we act as your accommodation provider, logging the details of your reservation and sending you a confirmation email for and on behalf of Hecht and Hecht Property Management Curacao B.V. We use all reasonable skill and care to ensure that all information on the website is accurate, complete and correct. We cannot guarantee or be held responsible for any errors, any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Our services are made available for personal and non-commercial use only and you are therefore not allowed to use, copy, sell, display, download or reproduce any content or information available on our website for any commercial or competitive activity or purpose.

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General

These Terms & Conditions of Service have been executed and delivered and constitute a valid and binding agreement between you and Hecht and Hecht Property Management Curacao B.V., enforceable against you in accordance with their terms. You represent that you are, at least 18 years of age and of legal age to form a binding contract.  You shall purchase and use the products and services available through the Hecht & Hecht Property ManagementHecht and Hecht Property Management Curacao B.V. website, in strict compliance with these Terms & Conditions of Service and all applicable laws, rules and regulations.

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Accommodation Rules and Restrictions

By purchasing products and services through Hecht and Hecht Property Management Curacao B.V. you agree to abide by such additional rules and restrictions, such as the payment of all amounts when due and compliance with the rules and restrictions regarding availability, minimum age, maximum occupancy, pet policies, child policies, smoking policies and use of products or services. You agree that any violation of any such rules and restrictions may result in cancellation of your booking, in being denied access to the applicable accommodation, in forfeiting any payments made for such reservation, and in being charged by HHecht and Hecht Property Management Curacao B.V. for any costs we incur as a result of such violation.  You may not sell, auction, barter or transfer a booking to a third party without prior written consent from Hecht and Hecht Property Management Curacao B.V.. Hecht and Hecht Property Management Curacao B.V. reserves the right, in its sole discretion, to withhold such consent, and consent will not be given if the third party does not meet these terms and conditions.

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Order Processing

Hecht and Hecht Property Management Curacao B.V. may, in its sole discretion, choose not to process or to cancel your reservation in certain circumstances. This may occur, for example, when the booking you wish to reserve is no longer available or has been mispriced, we suspect the reservation request is fraudulent, or in other circumstances Hecht and Hecht Property Management Curacao B.V. deems appropriate in its sole discretion. Hecht and Hecht Property Management Curacao B.V. also reserves the right, in its sole discretion, to take steps to verify your identity to process your reservation.  Hecht and Hecht Property Management Curacao B.V. will either not charge you or refund any charges for reservations that we do not process or cancel.

The Reservation Summary which you may choose to submit on our website is not a booking confirmation. The accommodation will be booked for the dates set forth in the Reservation Summary subject to acceptance by Hecht and Hecht Property Management Curacao B.V. and no binding contract is in place until such time as the Booking Confirmation has been sent to you by email.

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Product Service Availability

In rare cases a property may be available upon receipt of a Booking Confirmation but becomes unavailable prior to check-in. If this should occur, your sole remedy shall be to contact Hecht and Hecht Property Management Curacao B.V. to make alternative arrangements or to cancel your reservation. Hecht and Hecht Property Management Curacao B.V. shall have no responsibility or liability as a result of a cancellation of a booking.

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Force Majeure

If Hecht and Hecht Property Management Curacao B.V. performance of any of its obligations pursuant to the agreement is prevented, hindered or delayed directly or indirectly by fire, flood, earthquake, elements of nature or acts of God, acts of war, terrorism, riots, civil disorders, rebellions or revolutions, or any other similar cause beyond the reasonable control of Hecht and Hecht Property Management Curacao B.V. (each a “Force Majeure Event”), and such non-performance, hindrance or delay could not have been prevented by reasonable precautions, then Hecht and Hecht Property Management Curacao B.V. shall be excused for such non-performance, hindrance or delay, as applicable, of those obligations affected by the Force Majeure Event for as long as the Force Majeure Event continues.  Hecht and Hecht Property Management Curacao B.V. will promptly notify the Renter of the occurrence of the Force Majeure Event and describe in reasonable detail the nature of it. 

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Product and Service Descriptions

Hecht and Hecht Property Management Curacao B.V. attempts to provide accurate descriptions of products and services on our website. We however, do not warrant that the descriptions are current or error-free.

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Special Requests

We are happy to entertain any special requests we deem reasonable in connection with your booking and will consult the accommodation owner. If you have any special requests in connection with your booking, we cannot guarantee, however, that the accommodation owner will fulfill such requests as such services or amenities may not be available. Hecht and Hecht Property Management Curacao B.V. is not liable for any failure to fulfill a special request, and no cancellation due to any special request not being met shall be allowed. Hecht and Hecht Property Management Curacao B.V. does not accept reservation requests or bookings conditioned or contingent on the fulfillment of a special request.

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Pricing Information

Hecht and Hecht Property Management Curacao B.V. pre-negotiates rates with accommodation providers to facilitate bookings on your behalf. Hecht and Hecht Property Management Curacao B.V. retains service fees as compensation for facilitating bookings which vary according to the amount and type of accommodation booked through us. The rates displayed on the Hecht and Hecht Property Management Curacao B.V. website reflects our pre-negotiated rates, which include the fees retained by us. Hecht and Hecht Property Management Curacao B.V.'s currency converter is for displaying estimated amounts only and should not be relied upon as accurate and real time - actual rates may vary. Hecht and Hecht Property Management Curacao B.V. strives to provide accurate pricing information regarding the accommodation available on the website. We cannot, however, insure against pricing errors or pricing changes. Hecht and Hecht Property Management Curacao B.V. reserves the right, at its sole discretion, to not process or cancel any bookings placed for accommodation whose price was incorrectly provided as a result of an error or changed by the accommodation provider. If this occurs, Hecht and Hecht Property Management Curacao B.V. will notify you by email and correct the pricing on the website.  If additional charges apply to your booking (including but not limited to the addition of an extra occupant, pet fees or other taxes or incidentals), and which charges you do not pay at the time of checkout on the Hecht and Hecht Property Management Curacao B.V. website, you will be responsible for paying these charges.

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Modifications

If you need to modify your booking (e.g. change accommodation selected, arrival or departure dates, or number of occupants), you must provide Hecht and Hecht Property Management Curacao B.V. with notice in writing, in advance of your arrival date, stating the modification you wish to make, then any such modification will be accepted subject to availability of accommodation as per your request. The notice period required for a modification request is specific to each property, it is determined by the accommodation provider and is detailed on the information page of the Property Listing.  Hecht and Hecht Property Management Curacao B.V. will not charge you any service fees to facilitate your modification request but if your modification results in additional charges from the accommodation provider (including but not limited to a change in the nightly rate due to a new arrival or departure date, the addition of an extra occupant, pet fees or other taxes or incidentals), and which charges you have not paid at the time of checkout on the Hecht and Hecht Property Management Curacao B.V. website, you will be responsible for paying these additional charges. To the extent any credit or refund is due, such amount will be refunded to you in the original form of payment. If this  not possible due to a credit card provider error or failure, suitable alternative options for the form of the refund will be provided promptly. All refunds will be paid in the currency in which you originally paid for the booking, as specified by Hecht and Hecht Property Management Curacao B.V.

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Cancellations & Refunds

If you need to cancel your booking, you must provide Hecht and Hecht Property Management Curacao B.V. with notice in writing of your wish to cancel. The notice period required for cancellation is specific to each property, it is determined by the accommodation provider and is detailed on the information page of the Property Listing. To the extent any refund is available, such amount will be refunded to you in the original form of payment. All refunds will be paid in the currency in which you originally paid for the booking, as specified by Hecht and Hecht Property Management Curacao B.V. and we cannot be held responsible for any changes due to currency fluctuations.  If you do not check-in on the arrival date as specified in your Booking Summary, and you do not provide Hecht and Hecht Property Management Curacao B.V. with written notice of your late arrival or cancellation by no later than the date of the second night of your reservation, then Hecht and Hecht Property Management Curacao B.V. will cancel your booking and all monies paid will be forfeit.

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Taxes and Cleaning Fees

The government of Curacao charges a room tax of 7% in connection with your booking. You will be able to view the taxes and any fees included in the Reservation Summary before submitting your reservation request. A cleaning fee is set by the accommodation provider of the accommodation you have. You will be able to view the cleaning fee in the Reservation Summary before submitting your reservation request.

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Incidentals

Hecht and Hecht Property Management Curacao B.V. bookings do not include any incidental charges, expenses or services, except as specifically described in your booking confirmation. You are liable for any such incidental charges, expenses or services that you incur or consume during your trip.

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Damage Deposit

At check-in the accommodation provider may make a pre-authorization on your credit card, to act as a deposit against any damage or additional cleaning required as a result of your stay in the accommodation. The pre-authorization is set by the accommodation provider of the accommodation you have. The actual cost of repair and cleaning to return the property to the original standard of the accommodation on your arrival will be made against the credit card that the accommodation provider has used for the damage deposit pre-authorization. Should the actual cost of any such repair be in excess of the pre-authorized amount the accommodation provider will charge the actual amount, not the pre-authorized amount, to the credit card. Should the accommodation provider at their sole discretion choose not to pre-authorize a damage deposit they retain the right to charge the credit card used at time of reservation with the actual amount of any costs relating to repair or cleaning to return the property to the original standard of the accommodation on your arrival. To the extent any credit or refund is due, such amount will be refunded to you in the original form of payment, at the sole discretion of the accommodation provider.

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Payment

All reservations booked through Hecht and Hecht Property Management Curacao B.V. must be prepaid in full. You agree to pay to Hecht and Hecht Property Management Curacao B.V. the fees, costs, expenses and other charges in connection with your booking as per your Booking Confirmation, or which has been confirmed by a subsequent amendment to your Booking Confirmation, including all and any modifications. You acknowledge and agree that all amounts due will be billed to your payment card, or that you will pay the amounts due using another payment method approved by Hecht and Hecht Property Management Curacao B.V. 

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Bank and Credit Card Fees

Many card companies charge their account holders a transaction fee when the card issuer and the “merchant location” (as defined by the card brand (e.g. Visa, MasterCard)) are in different countries. The currency exchange rate, if applicable, and any transaction fee is determined solely by the bank or other agency processing the transaction. These fees may be applied by the card issuer as a charge to the cardholder’s account. When applied by the card issuer, the fees will be listed separately from the transaction amount on a credit or debit card statement. This means the amount listed on your credit or debit card statement may be a different figure than the figure shown on the billing summary page for a reservation booked on the Website. If you have any questions about these fees or any exchange rate applied to your booking, please contact your bank.

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Travel / Medical Insurance

We recommend that you obtain independent insurance to provide adequate cover for medical expenses, personal accident, loss of baggage and curtailment or cancellation of your trip. Please note that such insurance is not included with your purchase.

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Check-In

The check-in time is specific to the accommodation you have chosen and is stated in the Arrival Instructions you receive with your Booking Confirmation. 

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Check-Out

The check-out time is specific to the accommodation you have chosen and is stated in the Arrival Instructions you receive with your Booking Confirmation. Unless you have an agreed late check-out as part of your Booking Confirmation, or which has been confirmed by a subsequent amendment to your Booking Confirmation, then you will be responsible for a charge up to the equivalent of an additional one night of accommodation. If you overstay by more than 4 hours then the accommodation provider reserves the right to enter the property and remove your belongings and take such further action as may be necessary or appropriate, the costs of any such action will be charged against the credit card you provided at check-in.

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Safety and Conduct

You have primary responsibility for your own safety and for the safety of anyone that you allow on to the property during your stay. You must read any fire or health & safety guidance and listen to any instructions or explanations which are provided to you. It is your responsibility to bring any concerns regarding the accommodation to the attention of Hecht and Hecht Property Management Curacao B.V. and to ask any questions that you may have if you do not understand any of the guidance or instructions provided. If you become aware of anything during your stay which you believe is a health & safety risk, you must inform Hecht and Hecht Property Management Curacao B.V. immediately. Hecht and Hecht Property Management Curacao B.V. will have access to the property at all times during your stay to address any such issues.

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You may not allow any person other than the person named in the Booking Confirmation to occupy the accommodation at any time, except such number of additional guests as may be specified in the Booking Confirmation. This agreement is personal to you and may not be transferred to any other person. Hecht and Hecht Property Management Curacao B.V. will not allow any person other than the persons named in the Booking Confirmation to access or occupy the property. 

The Booking Confirmation may specify the maximum permitted number of guests who are authorized to stay in the property. If you allow more than the maximum number of people to occupy or stay in the accommodation, you will be liable to pay a supplement of up to 100% of the nightly accommodation charge in respect of each unauthorized guest and the booking may be terminated immediately with no refund.

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In addition to complying with all reasonable directions, you also agree that you will:

• leave the accommodation in the same condition as you find it,

• keep the accommodation clean, tidy and clear of trash,

• not keep or take any pets or animals into the accommodation (unless otherwise agreed with us and specified as pet-friendly in the Booking Confirmation),

• not obstruct or leave any objects or waste in any common areas,

• not leave any obstruction outside of the accommodation,

• not do or permit to be done on the accommodation anything which disturbs occupiers or owners or occupiers of neighboring properties,

• not conduct any illegal activity from the accommodation,

• not bring any illegal drugs or firearms into the accommodation or onto the property,

• not conduct any business or commercial activity whatsoever from the accommodation,

• not make any alteration or addition whatsoever to the accommodation or its contents,

• not use the accommodation for any purpose other than for personal accommodation,

• You acknowledge that the accommodation is a home and that the owner may have restricted access to cupboards or drawers, etc.  You agree not to access any cupboard or drawers which have been sealed with tamper tape or locked. You may be subject to a charge for any breach of any tamper tape or damage to any locks.

In the event that you do not comply with these and all other reasonable directions you may forfeit all, or part of, your damage deposit and be asked to vacate the accommodation, without any refund due.

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You hereby indemnify Hecht and Hecht Property Management Curacao B.V. and the accommodation owner in respect of any and all costs, claims, damages, liabilities, and expenses, including, without limitation, reasonable attorneys fees and costs suffered or incurred by the owner (or accommodation provider) or any of the foregoing parties arising out of or relating to a breach by you of this Agreement.

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Property Damage

You must notify the accommodation provider of any damage to the property, contents, fixtures or fittings which occurs during your stay, even if you regard the damage as minimal or normal wear and tear or if you do not believe the damage is your fault. If you do not notify the accommodation provider of any such damage you will be fully responsible for such damage on a full replacement cost basis. If you do declare any damage deemed not to be normal wear and tear, you are responsible for full replacement cost. You have authorized Hecht and Hecht Property Management Curacao B.V. and the accommodation provider to charge any property damage for which you are responsible to the credit card supplied by you.

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Utility Consumption

Accommodations include standard consumption of utilities. The rate confirmed by your Booking Confirmation may include a pre-negotiated amount of electricity usage per day plus an extra amount per used bedroom, stipulated by you in accordance with occupancy and confirmed by your Booking Confirmation.  Usage exceeding the allotment may be charged at a rate per kwH specified in the "Rental Agreement." You are deemed to have authorized Hecht and Hecht Property Management Curacao B.V. to charge any over-consumption for which you are responsible to the credit card supplied by you.  Electricity is significantly more expensive on the island of Curacao than in North America and we would encourage its responsible use.  Using fans during the day and air conditioners during the evenings only with all windows and doors closed should fall within the standard allotment.  Hecht and Hecht Property Management Curacao B.V. shall document the utility meter reading before checking in and after checking out.

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Liability and Claims

Any claims made by you under the Terms & Conditions of Service must be made initially through Hecht and Hecht Property Management Curacao B.V. You agree that Hecht and Hecht Property Management Curacao B.V., the owner, or any third party providing services on behalf of the accommodation owner or Hecht and Hecht Property Management Curacao B.V., will not have any liability for any business, financial or economic loss or for any consequential, incidental, special or indirect losses such as lost reputation, lost bargain, lost profit, loss of anticipated savings or lost opportunity arising as a result of these Terms & Conditions of Service, the accommodation or the booking (whether such loss arises as a result of negligence, breach of contract, tort or otherwise by the accommodation provider or any agent or third party providing services on behalf of the accommodation provider). Nothing in this clause limits or excludes the liability of the accommodation provider for death or personal injury arising as a result of their gross negligence or willful misconduct or the gross negligence or willful misconduct of their agents or employees.

 

You agree to indemnify and hold the accommodation owner and Hecht and Hecht Property Management Curacao B.V. harmless from any and all liability, claims, loss, property damage or expenses arising by reason of any injury, death or damages sustained by any person, or to the property of any person, including you or any visitors or invitees whom you permit to enter the accommodation or the premises of which the accommodation is a part, where such injury death or damage is caused by your negligent or intentional act or omission, or by any such visitors or invitees.

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If Hecht and Hecht Property Management Curacao B.V. or the accommodation owner is required to engage any attorney to enforce the conditions of these Terms & Conditions of Service, to collect any amounts due, to remove you or your belongings from the accommodation, you shall be responsible for all reasonable attorneys’ fees and costs incurred in connection with the foregoing. Subject to the limitations set out in these Terms & Conditions of Service and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the Booking Confirmation (whether for one event or series of connected events).

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Further Correspondence

By completing a Reservation Summary, you agree to receive an email containing all the details of your reservation and a confirmation of your booking, an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers relevant to your reservation and destination and an email which we may send to you promptly after your stay inviting you to complete our guest review form. Please see our privacy and cookies policy for more information about how we may contact you.

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Severability

If any provision of these Terms & Conditions of Service is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.

  

Entire Agreement

These Terms & Conditions of Service constitute the entire agreement of between you and Hecht and Hecht Property Management Curacao B.V. regarding the specific matters herein, and all prior agreements, letters, proposals, discussions and other documents regarding the matters herein are superseded and merged into these Terms & Conditions of Service. In the event there is a conflict between these Terms & Conditions of Service and the Terms of Use with respect to the matters herein, these Terms & Conditions of Service will prevail.

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Modification of Terms and Conditions of Service

You acknowledge and agree that Hecht and Hecht Property Management Curacao B.V. may, in its sole discretion, modify, add or remove any portion of these Terms & Conditions of Service at any time and in any manner, by posting revised Terms & Conditions of Service on the Site.  You may not amend or modify these Terms & Conditions of Service under any circumstances. It is your responsibility to check periodically for any changes we make to the Terms & Conditions of Service.  Your continued use of this Site after any changes to the Terms & Conditions of Service means you accept the changes.

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About Hecht and Hecht Property Management Curacao B.V.

This online accommodation reservation service is provided by Hecht and Hecht Property Management Curacao B.V., incorporated under the laws of Curacao and having its offices on Dwarsweg in Willemstad and is registered with the Government of Curacao Chamber of Commerce # 169347

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